Privacy Policy

Emirates Dive Hub is committed to protecting the privacy of our customers and users of our online platform. This policy outlines how we collect, use, disclose, and protect the personal information you provide when using our site and services, including PADI courses, guided dives, snorkeling trips, gear rental and sales, boat charters, marine education programs, and equipment servicing.

Information We Collect

We collect information necessary to provide our services, process transactions, communicate with you, and improve our offerings. This may include information you provide directly to us when you register, book a service, make a purchase, or contact us. The types of information collected may include contact details, payment information, certification details, medical information relevant to diving activities, and preferences related to our services.

We also automatically collect certain information when you access our site, such as your IP address, browser type, operating system, and information about your usage of our platform. This information is primarily for technical purposes, such as ensuring the site functions correctly and understanding usage patterns.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

- Processing and fulfilling your bookings, purchases, and service requests.

- Providing PADI course certifications and managing your training records.

- Communicating with you regarding your bookings, services, and inquiries.

- Sending you service updates, offers, and information that may be of interest to you, where you have provided consent or where permitted by law.

- Ensuring safety for diving and water-related activities, which may involve reviewing relevant medical information.

- Managing and improving our site and services, including analyzing usage trends.

- Complying with legal obligations and regulations.

Legal Basis for Processing

We process your personal information based on several legal grounds, including:

- The necessity of processing to perform a contract with you or to take steps at your request before entering into a contract (e.g., processing bookings, providing courses).

- Your consent, where required for specific processing activities (e.g., sending marketing communications). You have the right to withdraw your consent at any time.

- The necessity of processing to comply with a legal obligation (e.g., maintaining records for regulatory purposes).

- The necessity of processing for the purposes of our legitimate interests, provided that these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, preventing fraud).

Data Sharing and Disclosure

We may share your personal information with third parties in limited circumstances:

- With service providers who perform functions on our behalf, such as payment processing, IT services, and marketing assistance. These providers are required to protect your information and use it only for the purposes for which it was provided.

- With PADI (Professional Association of Diving Instructors) for the purpose of processing your certification and managing your training records.

- In response to legal process or requests from government authorities, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

- In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for certain information, such as PADI certification records, may be long-term as required by industry standards.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

- The right to access your personal information.

- The right to request correction of inaccurate or incomplete information.

- The right to request erasure of your personal information under certain conditions.

- The right to request restriction of processing your personal information under certain conditions.

- The right to object to the processing of your personal information under certain conditions.

- The right to data portability, allowing you to receive your personal information in a structured, commonly used, and machine-readable format.

- The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below. We may ask for specific information from you to help us confirm your identity.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent where required by law. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will apply to information collected after the update.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at our physical address:

Emirates Dive Hub
Building 15,
Al Aqah Beach Road,
Al Aqah, Fujairah, 50001
United Arab Emirates